| Issue ID | 947158 |
| Internal NHTSA # | 10481218 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E320 |
| Model Year | 2004 |
| File date | 18/02/10 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | My 2004 mercedes benz e-320 began emitting a strong odor of gasoline in 2010 and was taken to the local dealership (schumacher mercedes in scottsdale, arizona) for inspection when it was determined that there was a leak in the fuel tank and that it needed to be replaced along with the left sender pressure sensor and tank fittings. The vehicle had approximately 60,000 miles at this time and was outside of the initial warranty so the $2,500 repair was undertaken. Approximately 2 years later and 40,000 miles later, the same symptoms returned and the vehicle was taken back to the same dealership for inspection. It was determined once again that the same problem was occurring and the fuel level sensors were leaking fuel and needed to be replaced again. The cost for this repair was estimated to be $1,200 and this time the repair was rejected. The service advisor at the dealership claimed this is a common problem with these cars and there was nothing they could do about it. The vehicle had always been maintained by the dealership since the beginning and apparently there have been no recalls issued that we were aware of for these malfunctions and defects. I have contacted mercedes corporate office and they opened up an investigation only to determine that the dealership acknowledged the problem with the vehicles but neither party was willing to accept responsibility for the defect and no additional assistance would be available or commissioned for me. This is a major safety issue and should not be considered a common issue or routine maintenance for any car, let alone a mercedes benz. If something does not get rectified with this epidemic malfunction of these vehicles, it could lead to a major accident or even death. |
| Vehicle Mileage at Failure | 65523 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PHOENIX, AZ |
| VIN pattern | WDBUF65J84AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |